Job Description

Multiple Call Centre Operator roles – NSW Government

•    Paramatta Location
•    Initial 12-Month Contract
•    $34 P/H + Super
•    37.5 hours P/W
•   Start Date: 15/07/2024

NSW Government Agency is looking for multiple Call Centre Operators to provide support services to facilitate the operation of the department. Successful candidates will need to be able to work within a high volume, high pressure and constantly evolving contact centre environment. 

The Role:
 
•    Provide consistent high-quality customer service by interpreting and resolving first-contact enquiries from clients and customers.
•    Maintain accurate records and databases in the inhouse software systems.
•    Receive inbound calls, obtain necessary information and utilise generalist knowledge to transfer customers to appropriate contact centre specialists in a courteous, accurate and efficient manner. 
•    Liaise with customers the up-to-date practices and procedures within the department.
•    Other administrative duties as required.
 
Skills/Experience:

•    2-3 years’ experience in a call centre or customer service role
•    Excellent written and verbal communication skills
•    Previous gov experience is preferred but not required
•    Proficient in Microsoft office suite, particularly Outlook and Teams
•    Specific software will be taught however contractors need to be technically savvy and can pick up systems quickly.
•    Strong problem-solving abilities, especially in a fast-paced environment

How to Apply:

If this role sparks an interest and you feel like you tick the boxes, please click ‘APPLY’ now.
Note, only successful applicants will be contacted.