Head up the Customer Success function to ensures the smooth onboarding and integration of new clients.

About the role:

Lead and mentor the team, consisting of a Customer Success Manager and an IT Support Engineer
Oversee the onboarding process to ensure new customers successfully integrate the company's products or services into their operations
Build and maintain strong relationships with customers through regular check-ins, updates, and feedback sessions
Assist the sale team with completing RFP’s and security questionnaires
Track and report on key customer success metrics.
Act as escalation point for complex customer issues, ensuring timely and effective resolution.

About you:

Minimum 5 years in a similar role
Extensive leadership experience
Ability to manage multiple projects simultaneously with minimal supervision, ensuring timely delivery and successful outcomes for customers
Product/Application support experience
Deep passion for customer success and a commitment to delivering outstanding customer experiences
Strategic thinker and ability to provide solutions
Experience in process development

Apply:

Please apply by following the link. Please upload your resume in a word document format only. Ensure your contact details are on your resume.

For more information. Please contact Lydia on lydia@charterhouse.com.au