Job Description

Multiple Inbound Call Centre Operator roles (x4) – NSW Government

•    Paramatta Location
•    Initial 6-Month Contract – Possible Extension
•    $34.01 P/H + Super
•    35 hours P/W - 7 hrs P/D on a Rotating Roster (between 7am and 7pm) 
•   Start Date: 28/06/2024

NSW Government Agency is looking for multiple Call Centre Operators on a contract basis to provide support services to facilitate the operation of the department. Successful candidates will need to be able to work within a high volume, high pressure and constantly evolving contact centre environment. 

The Role:
 
•    Provide consistent high-quality customer service by interpreting and resolving first-contact enquiries from internal customers and external customers.
•    Maintain accurate records and databases in the inhouse software systems.
•    Receive inbound calls, obtain necessary information and utilise generalist knowledge to transfer customers to appropriate contact centre specialists in a courteous, accurate and efficient manner. 
•    Liaise with customers the up-to-date practices and procedures within the department.
•    Other administrative duties as required.
 
Skills/Experience:

•    2-3 years’ experience in a call centre or customer service role
•    Excellent written and verbal communication skills
•    Previous gov experience is preferred but not required
•    Proficient in Microsoft office suite, particularly Outlook and Teams
•    Specific software will be taught however contractors need to be technically savvy and can pick up systems quickly.
•    Strong problem-solving abilities, especially in a fast-paced environment
•    The successful contractors will be working on a 7am-7pm rotating roster Monday to Friday, excluding public holidays (work the same shift for a 4 week period and then transition into another shift).

How to Apply:

If this role sparks an interest and you feel like you tick the boxes, please click ‘APPLY’ now.
Note, only successful applicants will be contacted.