Government contract, immediate start - Wollongong location - NSW Government

Initial 6 month contract + opportunity to apply for permanent position, this is a fantastic opportunity to develop your experience in a corporate and legal environment. We are looking for a start date in mid to late January 2025.

• 12 Month Contract
• $80 per hour + super (35 hour weeks)
• Local Government Client
• Western Sydney Location

Key Responsibilities

• Ensure the high-quality delivery of services by the IT Help Desk with high levels of customer satisfaction and short resolution times on incidents and requests
• Provide high quality Digital services to stakeholders of all levels
• Provide expertise on escalation items from the IT Help Desk Team Leader for issue from the IT Help Desk
• Develop talent, foster learning and growth through mentoring and on the job training
• Develop and own the IT Infrastructure Library (ITIL) processes including Incident Management, Request Fulfillment, Problem Management, Configuration Management, Change Management, and Knowledge Management
• Produce and maintain process documentation, standard operating procedures, work instructions and other documentation
• Collaborate with product owners, system administrators, system engineers, developers, end users and vendors to ensure process compliance and utility
• Update and maintain the IT Service Management (ITSM) system, including identifying process improvements and self-service
• Oversee the completion of internal and external IT audits
• Coordinate the completion of audit actions with the Chief Digital Officer and other relevant stakeholders
• Chair the Change Advisory Board and other ITSM committees
• Manage the Change Advisory Board escalation process
• Manage and coordinate urgent VIP and complex issues
• Facilitate post-implementation reviews of changes and releases
• Educate stakeholders on the Change Management and other IT Infrastructure Library (ITIL) processes
• Report on Change Management activities
• Keep up to date with ITSM innovation and suggest and implement process/service improvements

Skills required

• Degree qualifications in Information Systems Management, Information Technology or a related field
• In-depth experience implementing and managing ITSM processes in a similar organisation (essential)
• IT Infrastructure Library (ITIL) v3 Foundation (essential)
• Demonstrated experience coordinating Information Technology governance and assurance activities
• Current class C driver’s licence (essential)
• ITIL Intermediate certificate in Release, Control and Validation or Service Transition or Operational Supports and Analysis (desirable)
• Project management certification (desirable)
• Understanding of Microsoft operating systems, routing and telecommunications, enterprise storage systems, data centre operations and cloud systems (desirable)

How to Apply

If the above sounds like you please hit the APPLY button, or reach out at megan@charterhouse.com.au 

Wollongong location/hybrid - Immediate start - NSW Government contract - potential to apply for permanent position

NSW Government contract - Identified position- CBD location/Hybrid - $45-$48ph + super - 6th January 2025 start date

• Contract until June 2025 (potential to extend)
• $900 per day inc super
• NSW Government Client
• Recruiting ASAP for a Jan 2025 start

Key Responsibilities 

Finance Officer | Bank Reconciliation Officer | 6 Months contract | Goulburn + WFH

Description:

The Bank Reconciliation Officer will be responsible for performing daily reconciliations of transactions, identifying, and resolving discrepancies, and supporting accurate financial reporting. This role involves close collaboration with various internal departments to ensure efficient financial operations and compliance with accounting standards.

What we’re looking for:

• At least 6 months experience in an accounts role with a heavy focus on reconciliations.
• Previous experience with large ERP system
• Intermediate Excel skills
• Experience in a high volume, transactional environment
• Strong communication skills and high attention to detail
• Ability to meet deadlines, multitask and have a can-do attitude.
• Ability to build relationships and work collaboratively within a team

What you’ll do:

• Conduct daily reconciliations of receipts from our payment portals.
• Collate data in excel from various reporting tools to assist with reconciling.
• Investigate and resolve discrepancies or variances in transactions.
• Collaborate with other departments to ensure accurate financial record-keeping.
• Ensure compliance with internal policies and relevant accounting standards.
• Identify opportunities for process improvements in reconciliation and reporting procedures.
• High volume transactions
• Supporting the Senior Officers with issue resolution
• Preparation and posting of journals
• Resolving email enquiries and tickets from Internal and External Stakeholders

If you are interested and are bringing the criteria please apply here or email issy@charterhouse.com.au